System Incident - Recovered

Major incident Supervisor Portal Case Service
2026-07-03 09:35 UTC · 1 hour

Updates

Issue

Dear Team Leaders,

Please be informed that the Supervisor Portal has been recovered. The following information is for your reference.

Quick Description:

  • User Impact: Users get error message when access to the Supervisor Portal page.
  • Root Cause: Case service down due to too many requests of case management report.

Time Window

  • Start Time: 2026-07-03 09:35 UTC (2026-07-03 17:35 UTC+8)
  • End Time: 2026-07-03 10:35 UTC (2026-07-03 18:35 UTC+8)

Actions Required:

  • Please forward the notification to relevant team members.
  • No other actions required from users at this time.

Contact Information: For further questions, please send ticket via Help Center.

We apologize for the service disruptions. Thank you for your patience and cooperation.

July 3, 2026 · 10:35 UTC

← Back