Maintenance Schedule from 2025-12-15 03:30 UTC to 2025-12-15 04:30 UTC

Dear Team Leaders,

We are pleased to announce that the maintenance has been successfully completed and the Supervisor Portal, Case Tracker and Task Assignment can be accessed normally now.

Action Required: No.
Contact Information: For any questions or issues, please submit a ticket via the Help Center .

Thank you for your patience and cooperation during the maintenance time.

Dear Team Leaders,

The Server team will be performing a scheduled upgrade on Supervisor Portal, Case Tracker and Task Assignment, which includes performance improvements to enhance user experience, system stability and resolve the performance degradation issues in these systems. The following information is for your reference.

• User Impact: Temporary system disruptions or error messages may occur during the maintenance window.
• Action Required: Please remind team to save all work and avoid using the system during this period to prevent data loss.
• Contact Information: For any questions or issues, please submit a ticket via the Help Center.

Thank you for your cooperation and support.