System - Incident

Dear Team Leaders,

Please be informed that the Case Tracker has been recovered. The following information is for your reference.
Quick Description:

• Root Cause: Active Directory group has some data issue.
• User Impact: Users get error message when access to the Case Tracker page.
• Actions taken: The server team has re-synced the data.

Estimated Time Window

• Start Time: 2025-12-03 07:00 UTC (2025-12-03 15:00 UTC+8)
• End Time: 2025-12-03 08:30 UTC (2025-12-03 16:30 UTC+8)

Actions Suggested: Due to heavy data flow at this moment, the system may be slow.
Contact Information: For further questions, please send ticket via Help Center.

We apologize for the service disruptions. Thank you for your patience and cooperation.

Dear Team Leaders,

Please be informed that Case Tracker is experiencing issues, which may result in some accounts unavailable. The following information is for your reference.
Quick Description:

• Root Cause: Active Directory group issue
• User Impact: Users get error message “Unavailable” when access to the Case Tracker.
• Actions taken: Server team is urgently addressing the issue.

Estimated Time Window

• Start Time: 2025-12-03 07:00 UTC (2025-12-03 15:00 UTC+8)
• End Time: Unknown

Actions Required: Please forward the notification to relevant team members.
Contact Information: For further questions please send ticket via Help Center.

We apologize for the service disruptions and will provide an update within the next hour.
Thank you for your patience and cooperation.