System - Incident

Dear Team Leaders,

Please be informed that the Supervisor Portal has been recovered. The following information is for your reference.
Quick Description:

• Root Cause: The large demand for running reports has led to the server running out of memory.
• User Impact: Users get error message when access to the Supervisor Portal page.
• Actions taken: The server team add extra memory to the server temporarily .

Estimated Time Window

• Start Time: 2025-12-01 01:00 UTC (2025-05-19 09:00 UTC+8)
• End Time: 2025-05-19 04:00 UTC (2025-05-19 12:00 UTC+8)

Actions Suggested: Due to heavy data flow at this moment, the system may be slow, please try not to run reports during the first 10 minutes.
Contact Information: For further questions, please send ticket via Help Center.

We apologize for the service disruptions. Thank you for your patience and cooperation.

Dear Team Leaders,

Please be informed that Supervisor Portal is experiencing issues, which may result in performance degradation. The following information is for your reference.
Quick Description:

• Root Cause: Case service down due to too many requests of case management report.
• User Impact: Users get error message when access to the Supervisor Portal page.
• Actions taken: The Software Engineering team is urgently addressing the issue.

Estimated Time Window

• Start Time: 2025-12-01 05:10 UTC (2025-12-01 13:10 UTC+8)
• End Time: Unknown

Actions Required: Please forward the notification to relevant team members.
Contact Information: For further questions please send ticket via Help Center.

We apologize for the service disruptions and will provide an update ASAP.
Thank you for your patience and cooperation.