System - Incident

Minor incident Supervisor Portal
2025-09-30 09:40 UTC · 2 months, 3 weeks, 1 hour, 45 minutes

Updates

Issue

Dear Team Leaders,

Please be informed that Supervisor Portal is experiencing issues, which may result in duplicate CCF contract files. The following information is for your reference.
Quick Description:

  • Root Cause: The issue stems from a modification to the duplicate-checking logic for contract synchronization between Salesforce and Supervisor Portal.
  • User Impact: Duplicate CCF contract files are now appearing in the Supervisor Portal.
  • Actions taken: The Software Engineering team is urgently addressing the issue.

Estimated Time Window

  • Start Time: 2025-09-30 09:40 UTC (2025-09-30 17:40 UTC+8)
  • End Time: Unknown

Actions Required: Please forward the notification to relevant team members.
Contact Information: For further questions please send ticket via Help Center.

We apologize for the service disruptions and will provide an update within the next hour.
Thank you for your patience and cooperation.

October 30, 2025 · 13:18 UTC

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