System - Incident

Dear Team Leaders,

Please be informed that the Supervisor Portal has been recovered. The following information is for your reference.
Quick Description:

• Root Cause: The large demand for running case management reports has led to the server CPU high.
• User Impact: Users get error message when access to the Supervisor Portal .
• Actions taken: Team restarted the case service.

Estimated Time Window

• Start Time: 2025-08-01 03:00 UTC (2025-08-01 11:00 UTC+8)
• End Time: 2025-08-01 06:40 UTC (2025-08-01 14:40 UTC+8)

Actions Suggested: Due to heavy data flow at this moment, the system may be slow, please try not to run reports during the first 10 minutes.
Contact Information: For further questions, please send ticket via Help Center.

We apologize for the service disruptions. Thank you for your patience and cooperation.

Dear Team Leaders,

Please be informed that Supervisor Portal is experiencing issues, which may result in performance degradation. The following information is for your reference.
Quick Description:

• Root Cause: Too many requests about running case management report
• User Impact: Users get error message when access to the Supervisor Portal .
• Actions taken: The Software Engineering team is urgently addressing the issue.

Estimated Time Window

• Start Time: 2025-08-01 03:00 UTC (2025-08-01 11:00 UTC+8)
• End Time: Unknown

Actions Required: Please forward the notification to relevant team members. And please run case management report later.
Contact Information: For further questions please send ticket via Help Center.

We apologize for the service disruptions and will provide an update ASAP.
Thank you for your patience and cooperation.