[Case Tracker] - Incident

Dear team leaders,

The Case Tracker has been recovered. The following information is for your reference:

     Suggestions:     Due to heavy data flow at this moment, the system may be slow, please try not to run reports during the first 10 minutes. During outage time, if the system generated any incorrect data, please amend it from your side if you can.    

     Root Cause:      Method GetCasesExportData causes thread accumulation.

If you still have any questions, please contact us:

     Help Center：  https://helpcenter.rspinternal.com/ESM.do?type=portal  
     Telephone No:        8666-7501 

Thank you for your patience and sorry for the inconvenience.

Dear team leaders,

Please be informed that we are noticing Case Tracker is experiencing low speed problems. As a result, you may experience some performance degradation. The following information is for your reference:

Quick Description:

       Root Cause:                    Unknown         
       Actions:                           Software Engineer team is solving this problem urgently.

Estimated Time Window:

       Start Date:                      Dec 9th, 2024, 9:20 GMT+8   
       End Date:                       Unknown

Actions Required from Users:

       Please forward this information to your teams if necessary.

Contact Information:

       Help Center:                    https://helpcenter.rspinternal.com/ESM.do?type=portal 
       Telephone number:         8666-7501 

We apologize for these service disruptions. We will send an update ASAP.