[Supervisor portal and Case Tracker] - Incident

Dear team leaders,

The Supervisor Portal and Case Tracker have been recovered. The following information is for your reference:

     Suggestions:     During outage time, if the system generated any incorrect data, please amend it from your side if you can.    

     Root Cause:      Database I/O latency  

If you still have any questions, please contact us:

     Help Center：  https://helpcenter.rspinternal.com/ESM.do?type=portal  
     Telephone No:        8666-7501 

Thank you for your patience and sorry for the inconvenience.

Dear team leaders,

Please be informed that we are noticing Supervisor portal and Case Tracker are experiencing problems. As a result, you may experience some performance degradation. The following information is for your reference:

Quick Description:

       Root Cause:                    Database I/O latency         
       Actions:                           Server team is solving this problem.

Estimated Time Window:

       Start Date:                      Oct 31th, 2024, 08:00 GMT+8 
       End Date:                       Unknown

Actions Required from Users:

       Please forward this information to your teams if necessary.

Contact Information:

       Help Center:                    https://helpcenter.rspinternal.com/ESM.do?type=portal
       Telephone number:         8666-7501 

We apologize for these service disruptions. We will send an update ASAP.