[Supervisor portal and Case Tracker] - Incident
Updates
Dear team leaders,
The [Supervisor portal and Case Tracker] have been recovered. The following information is for your reference:
Suggestions: The server's performance gradually returned to normal and is now fully available. During outage time, if the system generated any incorrect data, please amend it from your side if you can.
Root Cause: Server performance issue If you still have any questions, please contact us:
Help Center： https://helpcenter.rspinternal.com/ESM.do?type=portal
Telephone No: 8666-7501 Thank you for your patience and sorry for the inconvenience.
Dear team leaders,
We are still working to analyze the root cause. The following information is for your reference:
Root Cause: Server performance issue
Suggestions: Case service and report are slow now. Please forward this information to your teams if necessary.Thank you for your patience and sorry for the inconvenience caused.
Dear team leaders,
We are still working to analyze the root cause. The following information is for your reference:
Root Cause: Server performance issue
Suggestions: Now Supervisor portal and Case tracker is available but slow. Please forward this information to your teams if necessary.Thank you for your patience and sorry for the inconvenience caused.
Dear team leaders,
Please be informed that we are noticing [Supervisor portal and Case Tracker] are experiencing problems. As a result, you may experience some performance degradation. The following information is for your reference:
Quick Description:
Root Cause: Server performance issue
Actions: Server team is solving this problem urgently.Estimated Time Window:
Start Date: Sep 2nd, 2024, 9:00 GMT+8
End Date: UnknownActions Required from Users:
Please forward this information to your teams if necessary.Contact Information:
Help Center: https://helpcenter.rspinternal.com/ESM.do?type=portal
Telephone number: 8666-7501 We apologize for these service disruptions. We will send an update within 1 hour.
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