[Work Summary] - Incident
Major incident
Supervisor Portal
2024-01-02 10:05 CST
· 1 hour, 18 minutes
Updates
Resolved
January 2, 2024 · 10:55 CST
Dear team leaders,
The [Work Summary] has been recovered. The following information is for your reference:
Suggestions: Please double check data. If data is incorrect, please amend the "Quantity".
Root Cause: [Database performance]
[Data synchronization was blocked by incorrect data]
If you still have any questions, please contact us:
Help Center: https://helpcenter.rspinternal.com/ESM.do?type=portal
Telephone No: 8666-7501
Thank you for your patience and sorry for the inconvenience.
Issue
January 2, 2024 · 10:05 CST
Dear team leaders,
Please be informed that we are noticing [Work Summary] is experiencing problems. As a result, you may experience some loading data problems. The following information is for your reference:
Quick Description:
Root Cause: Unknown
Actions: Software Engineer team is solving this problem urgently.
Estimated Time Window:
Start Date: Jan 2nd, 2024, 10:00 GMT+8
End Date: Unknown
Actions Required from Users:
Please forward this information to your teams if necessary.
Contact Information:
Help Center: https://helpcenter.rspinternal.com/ESM.do?type=portal
Telephone number: 8666-7501
We apologize for these service disruptions. We will send an update within 1 hour.
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