Case Tracker & Supervisor Portal - Incident

Dear team leaders,

Case Tracker & Supervisor Portal have been recovered. The following information is for your reference:

     Suggestions:     During outage time, if the system generated any incorrect data, please amend it from your side if you can, or sent tickets to IT support.   

     Root Cause:       The server occurred an unexpected issue during troubleshooting.

If you still have any questions, please contact us:

     Help Center：        http://jira.rspinternal.com  
     Telephone No:        8666-7501 

Thank you for your patience and sorry for the inconvenience.

Dear team leaders,

Please be informed that we are noticing Case Tracker & Supervisor Portal are experiencing problems. As a result, you may experience some error pages and pop-up errors. The following information is for your reference:

Quick Description:

       Root Cause:                    Unknown         
       Actions:                           Software Engineer team is checking the root cause. 

Estimated Time Window:

       Start Date:                      July 12th, 2023, 11:10 GMT+8    
       End Date:                       Unknown

Actions Required from Users:

       Please forward this information to your teams if necessary.

Contact Information:

       Help Center:                    http://jira.rspinternal.com 
       Telephone number:         8666-7501 

We apologize for these service disruptions. We will send an update within 1 hour.